About the role
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. The Senior Manager, Corporate Strategy is a critical member of Freshworks' global strategy team, supporting high-priority initiatives that shape the company's direction.
The role partners closely with Strategy leadership and cross-functional stakeholders across Product, Sales, Finance, and Operations. This is a consulting-style environment within a fast-moving SaaS company, blending strategic thinking with hands-on execution. You'll develop business cases, conduct market and competitive analysis, and support the execution of strategic programs that matter. Key
Responsibilities: Support strategic projects that address key company priorities, providing analysis, insights, and clear recommendations. Work closely with Strategy leadership and cross-functional stakeholders to frame problems, gather data, and develop fact-based solutions. Conduct market, competitive, and financial analysis, including building business cases, scenario models, and investment evaluations. Assist in the creation of board-level, investor-facing, and internal strategy materials that communicate Freshworks' narrative and priorities. Translate high-level strategic goals into actionable plans, ensuring workstreams are scoped, milestones defined, and progress tracked. Collaborate with partners across geographies and functions to ensure alignment, clarity, and project momentum. Contribute to operational deep-dives, opportunity sizing, and strategic planning cycles. Bring structure, analytical rigor, and strong communication to complex business problems. 4-6 years of experience in management consulting (MBB or equivalent strongly preferred), corporate strategy, or business operations MBA preferred; we welcome both post-MBA and strong undergraduate consulting track records Strong analytical and problem-solving skills with the ability to interpret data, develop insights, and influence decisions Financial modeling and business case development capabilities Experience working in or supporting SaaS technology businesses preferred Ability to operate in a dynamic, fast-paced environment and work across multiple projects simultaneously Excellent communication, slide-building, and stakeholder management skills Collaborative across teams and geographies; this role does not have direct people management