People & Performance Lead People & Org · HQ

People & Performance Lead Nine Elms, London - Full-time (5 days a week on-site) Zapp is building something rare - a premium brand in a fast-moving market, with a team that holds itself to a standard most companies don't bother to set. As People and Performance Lead, you will own the full people function at a critical stage of that build. This is not a process maintenance role. It is an organisational design role. You will be reporting directly to the Director of Growth and Strategy, and working closely with the founder and leadership team to shape how Zapp attracts, develops, and retains the people it needs to win. You will manage a small, high-impact team and be accountable for everything from culture and performance to hiring quality and compliance. About Zapp Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes. Key

Responsibilities Organisational Design and Development Lead the design and evolution of Zapp's organisational structure as the business scales - reporting lines, team shapes, spans of control, and role architecture Partner with the leadership team on headcount planning, workforce strategy, and how the organisation needs to evolve to meet commercial goals Identify capability gaps across the business and build the frameworks to close them - whether through hiring, development, or structural change Own the design and continuous improvement of Zapp's performance management system, ensuring it drives genuine accountability and rewards high performance Culture and Leadership Be the keeper and builder of Zapp's culture - ensuring the Leadership Principles are lived, not laminated Design and run the people moments that matter: onboarding, performance cycles, calibration sessions, promotions, and offboarding Partner with senior leaders to coach them on people management, team health, and how to have the conversations that make a difference Identify and build Zapp's internal leadership pipeline - who are the next generation of leaders and what do they need to get there Talent Acquisition Set the standard for how Zapp hires - the bar, the process, the candidate experience, and the employer brand Oversee and develop the TA Partner, ensuring pipeline quality, pace, and consistency across all open roles Own senior and business-critical hiring personally, partnering with the founder and leadership team on the most important decisions the business makes Continuously improve how Zapp assesses for both skill and culture fit without sacrificing speed HR Operations and Compliance Ensure Zapp's HR operations are clean, compliant, and scalable - contracts, policies, right to work, payroll coordination, and everything in between Own and evolve Zapp's employee handbook and policy framework, ensuring it reflects both legal