About the role
<p><span><strong>
About Us</strong></span></p><div><p><span>inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP! </span></p></div><div><p></p></div><div><p><span><strong>
About
the Role</strong></span></p></div><div><p><span>We’re looking for a highly motivated and commercially astute Expansion Account Manager to join our growing Sales team. This new role is focused on driving revenue growth from our existing customer base — expanding usage, adding new tenants, and introducing new SKUs within the inforcer platform. <br></span></p></div><div><p><span>You’ll work closely with our VP of Sales, Customer Success, and Product teams to deepen customer relationships, identify opportunities for expansion, and ensure clients are realising full value from their partnership with inforcer. <br></span></p></div><div><p><span>If you’re energised by consultative selling, building long-term partnerships, and growing recurring revenue, we’d love to hear from you! </span></p></div><div><p></p></div><div><p><span><strong>What you’ll be doing</strong></span></p></div><ul><li><p><span>Develop and execute account growth strategies across our ANZ customer base. </span></p></li><li><p><span>Identify expansion opportunities within existing MSP accounts – new tenants, upsells, and cross-sells of new SKUs. </span></p></li><li><p><span>Build and nurture strong client relationships, acting as a trusted advisor to drive product adoption and retention. </span></p></li><li><p><span>Work closely with Customer Success and Product teams to ensure customers achieve measurable outcomes. </span></p></li><li><p><span>Deliver against MRR expansion targets and contribute to overall revenue growth. </span></p></li><li><p><span>Provide accurate forecasting and pipeline visibility to the VP of Sales. </span></p></li><li><p><span>Monitor market and customer trends to identify new areas of opportunity. </span></p></li><li><p><span>Collaborate with Marketing and Product to refine messaging and positioning for new SKUs. </span></p></li><li><p><span>Represent inforcer at relevant industry and partner events. </span></p></li></ul><p></p><p><span><strong>What We Can Offer You</strong></span></p><div><p><span><strong>Steep Learning curve: </strong>We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve. </span></p><p><span><strong>Real impact:</strong> We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.</span></p><div><p><span><strong>Transparency and Honesty: </strong>We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.</span></p><p><span><strong>A+ Global Team: </strong>Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.</span></p><p><span><strong>Regular Team Socials: </strong>We celebrate our team, our milestones, promotions and achievements with social events every month.</span></p><p><span><strong>Employee Recognition:</strong> Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.</span></p></div><div><p></p></div><div><p></p></div><div><p><span><strong>Skills We Need for This Role</strong></span></p></div><div><ul><li><p><span>Proven experience in account management, expansion sales, or customer growth in a SaaS or tech environment. </span></p></li></ul></div><div><ul><li><p><span>Demonstrated ability to increase recurring revenue from existing customers. </span></p></li></ul></div><div><ul><li><p><span>Excellent relationship-building skills with executive and operational stakeholders. </span></p></li></ul></div><div><ul><li><p><span>Strong commercial acumen and ability to structure value-based proposals. </span></p></li></ul></div><div><ul><li><p><span>Experience working with MSPs or within the MSP community is highly advantageous. </span></p></li></ul></div><div><ul><li><p><span>Familiarity with Microsoft Security and multi-tenant environments is a plus. </span></p></li></ul></div><div><ul><li><p><span>Highly motivated, self-directed, and comfortable managing a growth target. </span></p></li></ul></div><div><ul><li><p><span>Excellent communication and presentation skills. </span></p></li></ul></div><div><ul><li><p><span>Strong attention to detail and ability to manage multiple opportunities simultaneously. </span></p></li></ul></div><div><p></p></div><div><p></p></div><div><p><span>inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p></div></div>
