About the role
As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of users on Rips, our collectibles trading card app, and Triumph Arcade, our real-money gaming platform. You'll own the user experience when something goes wrong, resolving issues quickly and turning frustrated moments into reasons people stick with us. This is a fully remote role.
What You'll Do Respond to user inquiries across our support channels with speed, empathy, and accuracy. Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade. Advocate for users internally by surfacing recurring problems so we can fix root causes. Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow. Contribute ideas and improvements that help the support team scale for the future.
Qualifications Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly. Availability to work a full time 40-hour weekly schedule. Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations. Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality. Previous customer support experience is a plus. Familiarity with the TCG and/or gaming world is a plus. Your own computer and a reliable internet connection. Why Triumph? Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back. High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will. High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users. Competitive pay. $21/hour to start.
