As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of users on Rips, our collectibles trading card app, and Triumph Arcade, our real-money gaming platform. You'll own the user experience when something goes wrong, resolving issues quickly and turning frustrated moments into reasons people stick with us. This is a fully remote role.
What You'll Do Respond to user inquiries across our support channels with speed, empathy, and accuracy. Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade. Advocate for users internally by surfacing recurring problems so we can fix root causes. Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow. Contribute ideas and improvements that help the support team scale for the future.
Qualifications Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly. Availability to work a full time 40-hour weekly schedule. Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations. Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality. Previous customer support experience is a plus. Familiarity with the TCG and/or gaming world is a plus. Your own computer and a reliable internet connection. Why Triumph? Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back. High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will. High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users. Competitive pay. $21/hour to start.
Triumph is a rare company that sits at the intersection of technology, entertainment, and culture. We are a real money platform and believe in the financialization of everything.
We have two products we've built on our platform:
Arcade by Triumph: Adding real stakes to in house built video games
Rips by Triumph: Adding the financial layer to the universe of collectables
Both apps are #1 in their respective App Store categories.
Scale & Traction: Triumph processes billions of volume per year, serves millions of users, generates hundreds of millions in revenue, is profitable, and is growing 10x+ year over year.
Our team is elite comprising of ex-quant traders, artists, world champion video game players, and more. We're lucky to build games and experiences users will interact with billions of times while building the financial rails to support billions of volume running through our systems.
We've raised over $65M from top VC's including General Catalyst, Drive by DraftKings, and Goodwater Capital. We're out to build the next 100B entertainment platform where we integrate real money with novel consumer entertainment experiences.
At Triumph your work will immediately touch millions of users, and you'll get to collaborate with some of the greatest artists and entertainers of our generation. You'll also get to work alongside some of the best minds in product, growth, and engineering.
Salary
$21 - $21
Location
Remote
Total raised
$14.1M
Last stage
Series A
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.