About Ultra

Ultra builds industrial AI robots that are working in the real world today. Our robots automate mission-critical warehouse labor end-to-end, starting with e-commerce order packaging. We deploy fast, learn from real production data, and iterate aggressively. We already have a quickly growing number of revenue-generating robots operating in U.S. warehouses, and are now scaling towards thousands of deployments over the next few years. Our mission is simple: build the world's most useful and deployable robot.

WARNING: Robotics is not for the faint of heart. There are no silver bullets here. It is tiresome, unglamorous, and at times brutal work. The only way out is through, and the only way through is treacherous and unknown. Success will require teamwork - so we are building a world-class team to tackle some of the most exciting problems out there. We hope you join us.

Overview

We're seeking a Fleet Support Specialist to join our NYC-based team and serve as the first line of defense keeping our fleet running. You'll monitor robots in production, catch issues before customers do, and resolve as much as possible remotely, escalating to our field team only when hands on the machine are truly required. We're an early stage company moving very fast in a rapidly growing space, and we welcome people from any background as long as you're excited to join our mission, drive immediate impact, and create a future where automation is accessible to all.

Who You Are

• You bring an extreme sense of urgency to your work - you move quickly and decisively to get things done, and you are always trying to think one step ahead.
• You have solid technical troubleshooting instincts and enjoy working closely with customers. You're excited to use your technical knowledge to keep their robots productive.
• You have a knack for understanding how complex systems work, even the ones you can only see through logs and dashboards.