Country Operations Lead (Fixed Term)

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT

THE TEAM This is an exciting fixed-term opportunity as a Maternity Cover. As the Country Operations Lead, you will step into a pivotal role, providing critical support to the German market, ensuring operational continuity and the delivery of strategic initiatives. You will be a dynamic strategic and operational partner to the Country Managing Director of Tide Germany, driving high-impact initiatives and ensuring the seamless execution of our ambitious business priorities.

ABOUT

THE ROLE Your

responsibilities will include: Chief of Staff (Planning, Exec Comms, Governance): Act as the strategic right-hand to the Country Managing Director, translating business vision into actionable, cross-functional roadmaps. Elevate organizational effectiveness by driving rigorous planning, prioritization, and governance across key initiatives. Represent the Country MD in internal and external forums - including PR activities and stakeholder engagements - to ensure consistent alignment. Champion the operational heartbeat of the German business by designing and managing high-impact cadences, including business performance reviews (BPRs) and leadership stand-ups. Member Operations: Serve as the operational anchor and primary liaison between the German market and Member Operations (MOps). Champion a member-first culture by monitoring key performance indicators (KPIs), driving data-informed decisions, and delivering continuous improvements to the German member experience. Establish consistent, transparent reporting loops with both the Country MD and the global organization to ensure operational excellence and accountability. Project Leadership: Spearhead high-priority strategic initiatives, directly shaping the execution of the Country MD’s vision. Navigate complexity by aligning global and local teams, managing stakeholder expectations, and translating ambiguous priorities into executable project plans. Lead end-to-end delivery - from business case development to operational implementation - ensuring that all localized projects drive sustainable growth and process efficiency for the German market. WHAT WE ARE LOOKING FOR We are seeking a highly organized professional who can step into a leadership-adjacent role and drive complex projects forward. Our ideal candidate possesses: Experience & Mindset: 7+ years' relevant experience in a role like Chief of Staff, Senior Project Manager, or Head/Lead of Operations, preferably in fintech or a high-growth environment. Must have a strong Hands-on-Mentality, be highly self-motivated, and be comfortable building processes from scratch in a fast-moving environment. Operational & Strategic Acumen: Proven experience in managing business operations, internal governance cadences, and performance tracking. Strong analytical skills with the ability to see the big picture, navigate ambiguity, and ensure flawless execution while managing intricate details. Project & Stakeholder Management: Very strong project management background, ideally with experience in fintech product launches. Exceptional skills in managing relationships across local and global teams and fostering collaboration outside of direct control. Language Skills: Native-level German and fluent English communication skills (written and verbal) are essential. WHAT YOU’LL GET IN RETURN 25 days of paid leave per year Additional 3 days of paid leave for volunteering or L&D We invest in your development with professional L&D budget Share options Statutory Health Insurance Statutory Pension contribution Extended Parental Leave The Deutschland-Ticket Free M Urban Sports Club Membership Mental health support through Plumm A one-off home office budget Work and travel globally - up to 90 days per country outside of your home country Team socials Sabbatical Leave Option to take your your work device as your own (eligibility applies) TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide .co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected] Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy . Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .