About the role
Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND proven years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND a few years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience Experience in customer success, service delivery, program management, account management, solution delivery, portfolio management, or a related customer-facing role. Experience leading complex customer engagements and driving business outcomes through technology solutions. Ability to build trusted relationships with customer executives, business stakeholders, and technical teams. Knowledge of cloud technologies, digital transformation, or enterprise technology environments. Experience supporting enterprise customers in achieving business and technology transformation goals. Experience with service management, project management, organizational change management, or related disciplines. Relevant industry, cloud, project management, or service management certifications.
