About the role
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape
how we work and grow as a team.
About
the Team Decagon's Customer Enablement team builds and delivers the programs that unlock product adoption and mastery for every customer and partner we work with. We sit at the intersection of product, strategy, and delivery, translating how Decagon's agents work under the hood into the confidence and skill customers need to build concierge experiences. As Decagon continues to scale into large, strategic accounts and broaden its partner ecosystem, we're investing in how we deliver that expertise – sharpening the programs we run, deepening the impact of every session, and extending our reach without diluting quality. This team is a critical part of Decagon’s delivery model and drives meaningful business outcomes. By teaching customers how to build high-performing AI agents, we build confidence in the product, helping close deals faster; make customers self-serve more, improving the efficiency of our delivery teams; and drive customer engagement and loyalty, reducing churn.
About
