About the role
📍 Paris | Full-time | Fluent 🇫🇷 & 🇬🇧 At Bigblue, we're building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done! Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place. We’re hiring an Onboarding Manager to ensure new merchants launch smoothly and become long-term partners on Bigblue. In the next 3–6 months , this person will own a newly signed portfolio end-to-end and drive early retention and satisfaction KPIs. Onboarding is a critical part of customer success, taking merchants from signup to their first success with Bigblue. As an Onboarding Manager, you will ensure satisfaction throughout this crucial phase for our most promising European D2C brands. \n 📋 What You’ll Do Coach and advise throughout a decisive moment 🤝 You make sure to fully understand the
requirements of the customer in terms of timescales, prerequisites and assistance. You share best practices with our customers and make sure they comply with our operational