About the role
About
the role We are looking for our Warehouse Success Specialist.
The role will be based in our Fashion Hub, sharing time between two warehouses: Châtres et Ferrières . In the context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success Specialist who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution , serving our customers and teams. Location: Châtres et Ferrières | Full time | On-site
Compensation: €31,500 - €33,500 a year \n About the job E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue , we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa . With 220+ employees across Paris, Madrid, and London , our proprietary WMS (Warehouse Management System) Atlas , and a network of 9 warehouses across Europe , we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener . Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. As a Warehouse Success Specialist you will Increase customer satisfaction Respond to customer requests, advise them, and ensure high-quality follow-up Manage escalations (proactive & reactive) and coordinate internal stakeholders Ensure end-to-end resolution (analysis, action plan, communication, closure) Ensure compliance with contractual commitments (SLAs) and KPIs Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams. Support portfolio growth Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site Assess the operational feasibility of custom requests and help prepare quotes Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.). Continuous improvement & management Monitor customer metrics and identify potential risks early on Prepare and participate in steering committee meetings (activity updates, improvement plans, projects) Implement proactive communication (operational updates, recommendations, incident prevention) Contribute to improving on-site routines and processes (quality, timelines, customer experience) You'll succeed in this role if you: +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.). Fluency in English 🇬🇧 Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies). Excellent interpersonal skills, solution-oriented approach Ability to learn quickly Strong customer focus Hands-on approach to act quickly and understand operational issues Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs Passion for continuous improvement and problem-solving Experience in logistics, e-commerce, or operations is appreciate