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Benefits University See open roles Close mobile navigation Roles at Stripe Role details Program Manager, Business Practices
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About
the team Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc).
The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices’ Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe. What you’ll do Our Business Practices Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) have deal policy and process background working at a hypergrowth technology/GTM org, (2) have superior communication skills to work across senior stakeholders across different functions, and (3) thrive when solving complex problems with limited oversight & incomplete data.
Responsibilities Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals Design and scale a global delivery model by effectively managing and integrating offshore teams; ensure seamless operational continuity through rigorous performance standards, cultural alignment, and optimized hand-off protocols. Establish and maintain a gold-standard documentation ecosystem, ensuring all program methodologies, process maps, and strategic playbooks are accurate, accessible, and continuously updated to support organizational knowledge and scalability. Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision Make exec level recommendations and drive decisions, where necessary
Who you are We're looking for someone who meets the minimum
requirements to be considered for
the role. If you meet these
requirements, you are encouraged to apply. The preferred
qualifications are a
bonus, not a requirement. Minimum
requirements A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end Experience with deal management processes, deal process related root cause analysis, and commercial agreements 7+ years of experience in program management, business operations, management consulting or a related discipline Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment The ability to diagnose, simplify and structure problems and solutions while having command of “the details” Enthusiastic “roll up your sleeves” mentality Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness. Comfort with Excel and/or Google Sheet for analyzing large datasets Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools Preferred
qualifications Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you) You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables Prior experience with payments and/or SaaS In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance
requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and
benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Office locations Mexico City Team Revenue Operations Job type Full time Apply for this role We look forward to hearing from you At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. Apply Now Stripe logo United States (English) Australia English Austria Deutsch English Belgium Nederlands Français Deutsch English Brazil Português English Bulgaria English Canada English Français Croatia English Italiano Cyprus English Czech Republic English Denmark English Estonia English Finland English Svenska France Français English Germany Deutsch English Gibraltar English Greece English Hong Kong English 简体中文 Hungary English India English Ireland English Italy Italiano English Japan 日本語 English Latvia English Liechtenstein Deutsch English Lithuania English Luxembourg Français Deutsch English Malaysia English 简体中文 Malta English Mexico Español English Netherlands Nederlands English New Zealand English Norway English Poland English Portugal Português English Romania English Singapore English 简体中文 Slovakia English Slovenia English Italiano Spain Español English Sweden Svenska English Switzerland Deutsch Français Italiano English Thailand ไทย English United Arab Emirates English United Kingdom English United States English Español 简体中文 Products & pricing Pricing Atlas Authorization Boost Billing Capital Checkout Climate Connect Crypto Data Pipeline Elements Financial Connections Identity Invoicing Issuing Link Managed Payments Payment links Payments Payouts Radar Revenue Recognition Stripe Sigma Tax Terminal Treasury Solutions Enterprises Startups Agentic commerce Crypto Ecommerce Embedded finance Finance automation Global businesses In-app payments Marketplaces Platforms SaaS AI companies Creator economy Hospitality, travel, and leisure Insurance Media and entertainment Nonprofits Public sector Retail Integrations & custom solutions Stripe App Marketplace Stripe Partner ecosystem Professional services Developers Documentation API reference API status API changelog Libraries and SDKs Developer blog Resources Guides Customer stories Blog Sessions annual conference Privacy & terms Prohibited & restricted businesses Licenses Sitemap Cookie settings Your privacy choices Coverage transparency More resources Company Product roadmap Jobs Newsroom Stripe Press Contact sales Support Get support Managed support plans CA residents: +1 888 926 2289 Sign in © 2026 Stripe, LLC
Launched out of Y Combinator’s 2009 Summer batch, Stripe is a global technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies—use our software to accept payments and manage their businesses online Stripe is a proud partner of YC companies—from Airbnb (S09) to Defog (W23)—to help them grow their businesses and increase the GDP of the internet.
Location
Mexico City
Experience
7+ years
Total raised
$6.0B
Last stage
Growth
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.