About the role
Proactively identify, monitor, and mitigate actual and potential blockers to customer solution consumption through data analysis and customer feedback; mobilize resources to ensure delivery on Customer Success Plans and completion of key milestones. Build and coach engagement strategies for customer, partner, and internal stakeholders, developing key relationships to enable secure solution delivery and health. Initiate information gathering on business and technology objectives using partnerships with account team leaders, contributing to the creation of customer success plans that support public sector transformation. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Equivalent experience. 3+ years relevant work experience within customer industry. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.
