About the role
Manage escalations and collaborations with Product Group Service restoration. Conduct root cause analysis. Finds new sources and methods to generate service insights that drive improvements and mitigation for our top run-state issues Influence the product architecture and roadmap to optimize the customer experience of our products and services. Master's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, or systems administration OR equivalent experience. These
requirements include but are not limited to the following specialized security screenings: Technical experience working with large-scale cloud or distributed systems. Specialty in one or more of the following areas is required. Ability to deal with the ambiguity associated with working in a fast-paced environment. Expertise in analyzing, troubleshooting, and automating root cause analysis and mitigation of incidents impacting large-scale distributed systems.
About Yammer
Yammer is an enterprise social network established to foster team collaboration, empower employees, and drive business transformation. It enables employees to collaborate in real time across departments, geographies, and business applications. It also helps them create groups to collaborate on projects and share and edit documents.
