About the role
About
the role Implementation is an essential differentiator for Rippling. As an Implementation Manager (an IC role), you will work with our customers across various segments to implement and drive the adoption of Rippling’s global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling’s global products as well as strong commitment to customer experience. Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience! Please note, this role is based in Dublin. What you will do Become a Rippling expert - You’ll be a go to resource for our customers within 60 days and with internal colleagues within 90 days. Partner 1x1 with an evolving set of clients and own the successful launch of their Global all-in-one Employee Management Platform Implementation. Drive Customer Timelines & Adoption - Enable our customer base by deeply understanding your clients’ use cases and aligning them to Rippling’s best practices. Partner with and provide domain expertise to our customers and internal Rippling peers. Pitch in on developing/documenting implementation processes and best practices. Understand our customer use cases - collaborate closely with internal teams such as Customer Experience & R&D to improve our process and products. Live and breathe the Rippling company values on a daily basis. What you will need Minimum of 3 years’ experience in Implementation, Technical Account Management, Customer Success, or related roles within HR, Payroll, or Accounting. Business-level language fluency in French. Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks! You love interacting with customers and always seek to deliver a great customer experience. Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests. Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance. Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers. Proven ability to proactively tackle challenges head on with a can-do attitude.
