Training Specialist

Who We Are About The Black Tux The Black Tux (TBT) is reinventing the formal wear industry so people can show up at their best on the days that matter most. The company designs and manufactures modern suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.

About

the Team In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 45 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves. What You’ll Do We are looking for a passionate and experienced Training Specialist to support us in growing and developing our Showroom associates. This individual will be responsible for updating, creating, and facilitating training for Showroom associates including onboarding and upleveling virtually and in person. This position reports to the Vice President of Showroom Experience and is integral to the Showroom Experience team. You will work closely with our Director of Showroom Experience, Showroom Managers, Retail Operations Manager, and Team Trainers to ensure alignment on the strategy and delivery of all training content. This role is onsite in Los Angeles, CA with frequent travel to retail locations. \n Develop training programs that teach employees about current or upcoming products, sales techniques, and customer service Recreate stimulating in-store scenarios in a controlled environment to teach employees on how to best handle on-the-job situations Assist in the production of creative and engaging training videos and eLearning’s that inspire our retail teams across all learning types Provide ongoing coaching and support to employees in partnership with their store leadership Support the Customer Experience team with insights and trends driving customer feedback and apply it to opportunities for learning in Retail Champion the business case for learning and talent investment, and continually ensure the learning strategy and infrastructure is flexible to the evolving organization environment Facilitate implementation of appropriate change management initiatives associated with organizational transition activities Identify skill gaps and propose learning and development programs and objectives in partnership with key stakeholders Plan, organize, and facilitate region training and development programs Facilitate on-off learning events and workshops Use a variety of methods such as manuals, learning modules and live facilitation to teach retail staff onsite or virtually Assess effectiveness and retention of training by conducting pre or post-training program evaluations Evaluate team trainer effectiveness and support their development Maintain an ongoing understanding of the latest training and industry trends and development best practices Innovate and support the development and review of new curriculum content, seeking ways to continue to elevate the training experience Create a learning culture that engages and motivates store teams to do their best work