About the role
About Lighthouz AI
Lighthouz AI helps logistics companies automate AP, AR, and Collections using AI agents. We work with brokers, 3PLs, carriers, and shippers to eliminate manual work, improve cash flow, and reduce operational costs.
We're looking for a customer-focused operator who can help customers get value from our platform, solve day-to-day issues, and become a trusted partner to finance and operations teams.
Role Overview
As a Customer Success & Support Specialist, you'll be the primary point of contact for customers after onboarding. You'll help users adopt the platform, answer questions, troubleshoot issues, gather feedback, and ensure customers achieve measurable outcomes.
This role sits at the intersection of customer success, support, logistics operations, and finance.
What You'll Do
Customer Success
- Own relationships with assigned customers and drive product adoption.
- Conduct onboarding and training sessions for new users.
- Help customers implement best practices and workflows.
- Track customer health, usage, and outcomes.
- Proactively identify opportunities to improve customer satisfaction and retention.
- Partner with customers to expand usage across additional teams and workflows.
Customer Support
- Respond to customer inquiries via email, phone, chat, and video calls.
- Troubleshoot platform issues and coordinate with engineering when needed.
- Investigate AP, AR, Collections workflow questions.
- Document issues clearly and follow them through to resolution.
