About the role
About
the role! If building high‑impact partner ecosystems and driving sustainable revenue growth gets you excited, this role is for you. As a PM you will project manage SAAS implementation delivery, client onboarding, consulting delivery, strengthening relationships, and turning complex sales cycles into measurable wins. Key
responsibilities include: Leading multiple end-to-end implementation of Diligent solutions for clients, from project kick-off through to go-live, ensuring projects are delivered on time and within scope. Translating client goals and current processes into clear solution designs and implementation plans that drive tangible governance, risk and compliance outcomes. Coordinating cross-functional project teams (Advisory Specialists, Customer Success, Sales and Product), providing clear direction, removing blockers and managing risks. Aiding and assisting commercial teams both during pre-sales and post-sales to continue to obtain and grow our clientele, ensuring client satisfaction throughout. Facilitating engaging client workshops and training sessions, building user confidence and setting customers up for successful adoption. Owning project communication and stakeholder management, providing clear status updates, managing expectations and ensuring issues are quickly identified and resolved. Capturing lessons learned and continuously improving our delivery approach, contributing to playbooks, templates and best practices across the Services team. About you! Proven experience in project management, managing client-facing tech implementation or consulting projects, ideally in SaaS, professional services, audit, risk, compliance or governance. Proven ability to run multiple projects at once in a high-paced environment, with strong organisation, prioritisation and stakeholder management skills. Confidence leading client workshops and training sessions, with excellent written and verbal communication in English. Comfort working with tech platforms or complex workflows — you don’t need to be an engineer, but you do need to be curious and hands-on. A collaborative, solutions-focused mindset, with the ability to navigate ambiguity and keep projects moving forward. Experience or an interest and desire to work with AI to improve workflows and to create project efficiencies It would be extremely beneficial but not essential if you had: Prior exposure to GRC / board / entity management platforms. Experience mentoring or coaching junior consultants or project team members. Familiarity with project management approaches and tools (for example, Agile, PRINCE2, MS Project, Jira, OpenAir or similar). As well as salesforce! Comfort working in a global, matrixed environment with remote teams and clients.