About the role
SAP Technical Lead – Operations & Critical Programs Location Dublin, Ireland Role Summary The SAP Technical Lead is responsible for end-to-end SAP technical operations, stability, and execution of critical transformation and remediation programs. This role owns SAP production reliability, leads incident and outage management, drives RISE with SAP operational governance, and ensures high-quality service delivery from System Integrators (SIs) and SAP internal teams.
The role requires strong technical depth, decisive leadership during crises, and the ability to operate seamlessly across business, SAP, hyperscalers, and SI partners. Key
Responsibilities SAP Operations & Production Stability Own SAP technical operations across ECC and S/4HANA landscapes, including ABAP, Basis, integrations, and related middleware. Ensure 24x7 production stability, performance, availability, and compliance with defined SLAs and OLAs. Lead proactive monitoring, problem management, and root cause analysis to prevent recurring incidents. Drive operational excellence across transports, upgrades, patching, performance tuning, and system housekeeping. RISE with SAP Operations & Governance Act as the technical owner for RISE with SAP environments, including Private Cloud / hyperscaler-hosted landscapes. Manage SAP RISE governance covering: SAP Cloud ALM / Solution Manager processes Incident, change, release, and escalation management Contractual SLAs and service credits Coordinate with SAP RISE operations teams during incidents, capacity events, upgrades, and planned maintenance. Ensure clear ownership boundaries between SAP, hyperscaler, SI, and internal teams. Critical Incident & Outage Management Serve as the command center lead during Priority-1 / critical outages impacting business operations. Directly engage with: SAP Product Support and RISE Mission Control Hyperscaler teams (AWS/Azure/GCP where applicable) System Integrators and internal technical teams Lead war rooms, ensure rapid containment, drive restoration, and communicate status to senior leadership. Own post-incident reviews, root cause documentation, and corrective/preventive action plans. System Integrator (SI) Service Delivery Management Provide technical oversight and governance of System Integrators responsible for SAP build and run services. Ensure SI adherence to: Architecture standards Security and compliance
