About the role
Customer Experience Lead
> MealSuite · Sydney, Australia (Hybrid) · Full-time · Posted 2026-06-22
Workplace: hybrid
Department: Customer Experience
Description
About MealSuite
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.
About the Role
We are seeking a Customer Experience Lead (Australia) to establish and lead our customer experience presence in a new market. As our first CX team member in Australia, you will act as a true generalist across support, implementation, and customer success—owning the full customer lifecycle from onboarding through long-term relationship management.
This role is critical to our expansion into Australia, serving as the bridge between our global CX strategy and local customer needs. You will support customers directly, deliver implementations, drive retention and growth, and represent the voice of the market internally. This is a high-ownership, builder-style role ideal for someone who thrives in ambiguity and enjoys creating structure where none exists.
What You'll Do
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Serve as the primary point of contact for Australian customers, managing support inquiries across email, chat, and video while maintaining strong CSAT and response times
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Lead end-to-end implementations, including project scoping, configuration guidance, onboarding, and go-live readiness
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Own customer success outcomes by managing account health, driving product adoption, and ensuring retention across your portfolio