About the role
Hello! 👋🏻 At Factorial , we believe that when our people grow, we all grow. 🚀 We’re on the lookout for our next Onboarding Specialist for the DACH Market to elevate how new customers experience and activate Factorial. If you love helping people succeed, enjoy digging into processes, and want to have real impact—this is your chance! Even if you don’t meet every single requirement… we’d still love to hear from you. Ready to be part of the challenge? 🚀
About
the team 👥 Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in. As an Onboarding Specialist , you’ll guide new customers through their Factorial journey—making sure they’re confident, supported, and fully set up to get the most out of our platform. You’ll be the bridge between clients, Product, Sales, and Customer Success—turning insights into better experiences and helping shape how our product evolves.
What you'll do 📝 Welcome and onboard new DACH clients through video calls & email Build a personalized onboarding journey shaped by each customer’s need Understand how our clients work - and help translate their processes into Factorial Spot challenges, identify opportunities, and share insights to improve the experience Collaborate closely with Sales, Product, and CS teams to continuously enhance the client journey Help define and scale onboarding processes that make the experience smoother and faster What Success Looks Like… Clients are fully activated and using Factorial to its full potential . High client satisfaction and positive feedback. Scalable processes that shorten onboarding times. Actionable insights shared with Product. What are we looking for?🎯 Native or near-native proficiency in German and professional-level English . Experience in Customer Experience related roles; Account & Client Management, Onboarding, Customer Success or Support.. (SaaS is a big plus!) Proactive, curious, and excited to solve problems A fast learner - comfortable with product changes Ownership mindset: You care deeply about client success HR knowledge is a plus (not a must!) You’ll be a great fit if you… Love helping people succeed Enjoy translating challenges into solutions Communicate clearly and confidently Thrive in fast-paced, collaborative environments Ask “why?” just as often as you ask “how?”
