About the role
Career Center New Search Login Page Position Description Customer Relations Specialist, Global Services Global Location Canada, Sherbrooke Hiring Manager email [email protected] Recruiter email Apply Now YOU'LL HAVE THE OPPORTUNITY TO: The Customer Relations Specialist is responsible for resolving issues and recovering and retaining the most demanding customers across our global network (Americas, EMEA, and Asia Pacific). Working closely with the dealer network, customers, and customer service colleagues,
the role encompasses the following
responsibilities: Find, negotiate, and propose creative solutions to customers' complex problems through discussions and written communications. Identify and escalate customer dissatisfaction in order to improve operational processes. Strike the right balance between business needs and customer needs by applying customer experience best practices. Build relationships with other functions and departments within the company to mobilize the right resources at the right time and optimize issue resolution. YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: Experience in customer service or client relations required. Strong verbal and written communication skills. Proven ability to navigate ambiguity and find solutions independently. Sound judgment and strong negotiation and problem-solving skills. Exceptional interpersonal skills. Strong follow-up and personal work organization skills. Ability to communicate daily in both French and English with internal stakeholders and customers. Spanish is an asset. The employee will work in Sherbrooke, Quebec. ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. AT BRP, WHEN WE TALK ABOUT