Forward Deployed Engineer (Sydney, AU, 2000)

Forward Deployed Engineer Job Details | Optimizely By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Skip to main content Life at Optimizely Diversity and Inclusion Executive Team Locations Sign in Search by Keyword Search by Location Clear Life at Optimizely Diversity and Inclusion Executive Team Locations Sign in Search by Keyword Search by Location Show More Options Loading... Category All Country/Region All Clear Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Forward Deployed Engineer Apply now » Date: Aug 25, 2026 Location: Sydney, AU, 2000 Company: Optimizely We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers. From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go. 10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech. But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together. If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place. Find us on Instagram: @optimizely Introduction The customer-focused Forward Deployed Engineer will be the technical bridge between Optimizely's innovative AI products and our enterprise customers. They will leverage deep technical expertise and communication skills to design, build, and deploy AI-driven solutions that seamlessly integrate with Optimizely's platforms, enabling customers to harness the power of AI. Job

Responsibilities Customer Consultation & Solution Design: Collaborate with customers to understand AI use cases, data needs, and integrations, assisting in translating objectives into technical plans leveraging Optimizely AI (Opal). Lead Technical Deployments: Participate in the configuration and deployment of Optimizely AI (Opal), interacting with Optimizely products and customer tech stacks via public APIs. Develop Custom Tools & Integrations: Support in the design and build of custom applications or connectors for AI workflows, especially Retrieval Augmented Generation (RAG), using Optimizely APIs and pre-trained AI models. Technical Troubleshooting & Optimization: Perform troubleshooting, debugging, and performance optimization for deployed AI solutions to ensure stability and efficiency. Technical Training & Enablement: Support workshops and knowledge transfer for customer teams to effectively use, manage, and extend Optimizely AI (Opal). Cross-Functional Collaboration: Collaborate effectively with Optimizely's Product, Engineering, and Customer Success teams to provide feedback and ensure alignment. Best Practices & Advocacy: Apply AI deployment best practices, understanding customer needs and aligning with Optimizely's product capabilities. Knowledge and Experience Experience: 3+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, FDE ) with a focus on software deployment and integration. Retrieval Augmented Generation (RAG): Familiarity with RAG concepts and experience with building tools/applications for RAG workflows (e.g., interacting with vector databases, embedding services, prompt engineering). Prompting Proficiency: Good understanding of prompting principles and best practices for optimizing AI model output. Programming Proficiency: Programming skills in JavaScript, TypeScript, Python for building integration layers, applications, and automation scripts via APIs. API & System Interaction: Proficiency in interacting with external systems via public APIs, including CRUD operations. Business Analysis: Experience in analyzing business