Senior Customer Success Manager (Austin, US, 78705)

Responsibilities Provide consultative guidance to customers on how to best leverage our digital, content, product, and operations software and services to accomplish business objectives Advocate customer needs to cross-functional teams Maintain existing and develop new relationships with executive sponsors, champions, and users throughout your assigned enterprise account base Identify, monitor, and assess customer health signals Design and drive internal and customer-facing plans to proactively encourage customer success Measure and communicate business value to executives, champions, and key stakeholders at business reviews and within renewals Leverage AI tools to manage administrative tasks and drive operational efficiency, freeing up time to focus on strategic customer engagement Partner with Account Executives on customer renewals and identify cross-sell/upsell opportunities Collaborate with implementation managers, professional services consultants, and program managers on large-scale global deployment efforts Work closely with Product teams to maintain an in-depth understanding of the technology and its application to customer needs Communicate the value of new functionality as it relates to unique customer goals, use cases, and opportunities Channel product feedback, both defects and enhancement requests, to the Product, Engineering, and R&D teams Knowledge and Experience 6+ years of experience managing customer accounts in a customer-facing, SaaS or technology setting, with a proven track record of owning and growing strategic, enterprise-level relationships Demonstrated experience building and holding relationships with executive stakeholders (VP, SVP, and C-level) at large enterprise accounts, and translating their business priorities into successful outcomes Experience serving as the primary relationship owner for complex, high-value accounts, ideally including well-known global brands Strong commercial acumen to accurately forecast your book of business, including renewals and expansion opportunities A foundational understanding of the channels and technologies that support content marketing (social, amplification, marketing automation, CMS) Quick learner capable of handling concurrent tasks in a fast-paced environment with enthusiasm and a willingness to constantly learn Motivated self-starter who is comfortable bringing creative solutions to peers and leadership, both internally and externally, to evoke change and iteratively improve processes and business outcomes Ability to lead change within complex organizations with little or no formal processes Active listener who can influence and gain buy-in from multiple stakeholders, often with competing priorities Ability to drive multiple projects simultaneously and independently Experience leading and facilitating executive business reviews with strong executive presence Excellent presentation and communication skills Education Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus Competencies - Legacy Section Establishing Relationships Navigating Organizations Prioritizing and Organizing Work Making Convincing Arguments Negotiating Agreements Championing Customer Needs Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Total Target

Compensation range: $118,000-$200,000 Optimizely considers several factors when extending an offer, including but not limited to

the role and associated

responsibilities, a candidate's work experience, education/training, and key skills. #LI-AK1 Nearest Major Market: Austin Apply now » Find similar jobs: Terms of Service Trademark Policy Privacy Policy Security Compliance Do Not Sell CA Privacy Rights Opens in a new tab. Opens in a new tab. Opens in a new tab. © 2026 Optimizely, Inc. All Rights Reserved.

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