About the role
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Job Family Overview Sales Operations The Sales family group at F5 is responsible for new business and revenue generation, supporting customers in finding products, solutions, and services that best meet their needs, and setting the direction and policies for sales activities and managing the execution of these plans. F5’s Sales Operational Partners regularly reviews and advises on sales metrics for the enhancement of sales systems, processes, and operations. Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Coordinates scheduling of customer engagements with customers and internal teams. Maintains sales force automation systems, product/service costing models, and margin management tools/systems to monitor and manage revenue/expenses effectively. May provide input on the development of sales quote tools. Sales Operations Fundamental 5 TECHNICAL ACUMEN Possesses a broad understanding of F5 solutions and foundational knowledge of sales data to ensure quality, consistency, and efficiency in sales reporting. Utilizes data reports and benchmarks to develop, implement and execute sales processes that are aligned with company-wide business objectives. CRITICAL REASONING (JUDGMENT, DECISION MAKING, AND PRAGMATISM). Exercises sound judgment based on an ability to incorporate experience, data, priorities, and stakeholder needs, and evaluate potential constraints to arrive at the most beneficial path forward. Consistently exhibits the ability to navigate situations with thought, purpose, and sensibility after adequately contemplating various available courses of action, balancing the trade-offs between immediate and long-term needs. Recognizes that while the effect of a single fix may not always be terribly significant, the accumulative effect over time makes each decision extremely valuable. INITIATIVE & ADAPTABILITY Does more than is required or expected, not because someone requested it but because it will improve or enhance a product and/or avoid problems. Plans for upcoming problems or opportunities and takes actions accordingly. Applies original thinking to improve processes, methods, systems, or services. Deals well with ambiguities, focusing on evaluating a situation, identifying what is and is not a priority, and moving toward the most logical outcome. PARTNERSHIP Recognizes collaboration fosters the most effective exchange of ideas and talent, facilitating open dialogues with a wide variety of contributors and stakeholders, building partnerships, leveraging skillsets, and sharing knowledge to achieve a common goal. Creates alignment through mutual accountability, transparent communications, and the application of change management principles. COMMUNICATION AND COLLABORATION Conveys information, vision, and strategy in an accurate and timely manner, adjusting to ensure understanding based on the audience. Actively listens; seeks to understand rather than respond. Proactively solicits and values diverse perspectives, ideas, and opinions. Career progression is based upon individual aptitude and business need. F5ers build foundational knowledge through coaching, mentorship, and opportunities to develop skills and experience, such as project work and cross-functional partnerships.