About the role
About us Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. Key
responsibilities of
the role Your North Star : Provide and facilitate amazing patient-centered clinical care to our pediatric patients. We are currently hiring for the following FT shift: This position consists of three 12-hour shifts per week with a rotating day/night schedule. Participation in weekend and holiday rotations is required. Reporting to a Nurse Lead, your key
responsibilities will include: Assessment of urgent pediatric concerns and proactively triaging patients to support appropriate utilization of Pomelo Care and/or emergency services. Triages may be conducted in multiple modalities including chat/SMS-based, telephone, and video visits. Following evidence-based clinical protocols in the assessment and triage of pediatric patients Ongoing clinical and psychosocial assessment of new pediatric patients, providing reassurance and building rapport Identifying and addressing barriers to care that have been identified by patients and/or the care team. Reducing care gaps (missed appointments, medication management, etc.) by frequent engagements with patient Assessing the need for and educating patients on the equipment they will use to monitor their infants’ health remotely Ongoing surveillance and timely response to abnormal diagnostic results (labs, radiology, etc.) Timely documentation of all care/interactions and escalating to appropriate multidisciplinary teams, as needed Supporting the development of programs and product by providing user feedback
