Director, Implementation Engineering

the team Engage directly with customers when needed, bringing technical credibility to enterprise conversations and strengthening relationships with key accounts Drive measurable improvements in customer onboarding velocity and satisfaction by collaborating with Product, Engineering, and Customer Success to translate implementation insights into platform innovations Build and scale a high-impact team through strategic hiring, mentorship, and skills development — establishing the technical standards and operational frameworks that enable consistent delivery as complexity grows Own

the team's operational budget and vendor/tooling relationships, including scoping and managing implementation contractors and consultants, and build a reliable coverage model including a formal on-call rotation What we’re looking for in our ideal candidate: 8+ years of total experience in engineering, sales engineering, solutions engineering, or implementation engineering, including 3+ years managing technical teams, with experience in post-sales implementation Experience working with large enterprise customers, with a customer-centric mindset that cares about delivering solutions that enable and delight AI-forward experience doing integration work — comfortable coding, troubleshooting, and scaling technical solutions, and proactive about leveraging emerging tools to accelerate delivery Proficiency and experience with configuring REST APIs and using Python for integrations and implementations Genuinely hands-on — someone who wants to stay close to the technical work and lead by example, not just manage from a distance Strong communication and collaboration skills, with the ability to represent RapidSOS credibly in front of enterprise stakeholders Demonstrated expertise in problem-solving, from troubleshooting complex integrations to guiding a team through ambiguity Highly self-motivated, with a strong sense of ownership and the adaptability to thrive in a fast-paced environment where priorities shift quickly What we offer: The chance to work with a passionate team on solving one of the largest challenges globally Competitive salary and

benefits and equity participation A dynamic, flexible and fun start-up work environment with a highly talented team If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $190,000 - $220,000. This role will also be eligible to receive equity options. If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/ #LI-Remote RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Interested in

the role but you don’t meet 100% of the

requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

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