About the role
We're looking for a Product Engineer with strong product judgment, UX instincts, and frontend expertise to shape how customers experience Casco. You will own problems across the entire customer journey, not just individual screens: from the moment a customer signs a contract, through onboarding and channel setup, to deciding when and how we notify them, and how they understand and act on security work inside the Casco console.
This is a role for someone who can turn an ambiguous customer problem into a thoughtful product experience and then ship it. You'll work directly with customers, founders, security experts, and engineers to make a technically sophisticated product feel clear, trustworthy, and effortless.
What You'll Actually Do
- Own customer journeys end to end: Map and improve the experience from contract signature through onboarding, activation, ongoing use, and renewal.
- Design across surfaces: Create coherent experiences spanning email, Slack or Teams, customer channels, setup flows, notifications, and the Casco console.
- Turn customer needs into product decisions: Talk with customers, identify the real problem behind a request, and decide what should be built.
- Build polished frontend experiences: Translate ideas into intuitive, accessible, responsive interfaces and ship them to production.
- Make notification decisions thoughtfully: Determine what customers need to know, when they need to know it, which channel should carry the message, and what action should follow.
- Simplify complex security workflows: Make findings, testing progress, setup requirements, and next steps understandable without hiding important detail.
- Prototype and iterate quickly: Use sketches, working prototypes, and production code to test ideas and learn from real usage.
