About the role
Senior Forward Deployed Engineer | Pomerium What is Pomerium Why it Matters Pricing Customer Stories Docs Docs Get Started with Zero Quickstart Fundamentals Architecture Changelog Guides Get Involved Discuss Forum GitHub Careers Contact Sign Up Open Mobile Menu What is Pomerium Why it Matters Pricing Customer Stories Mobile Menu Docs Get Started with Zero Quickstart Fundamentals Architecture Changelog Guides Discuss Forum GitHub Careers Job Description Senior Forward Deployed Engineer Location: Remote Job Type: Full Time Department: Engineering About Pomerium Pomerium is building identity and access management infrastructure for the internet, helping organizations of all sizes improve their security, facilitate remote work, and scale globally. We are a fully remote company, headquartered virtually, with employees distributed across the United States, North America, and Europe. Having recently closed a $14 million Series A funding round led by Benchmark, we’re looking to expand our team!
The Role As a Senior Forward Deployed Engineer, you are the critical bridge between our core engineering team and our most important customers. This is a flex role for a highly technical, extroverted SRE who thrives on solving complex architectural challenges and building strong customer relationships. You will act as a trusted technical advisor during the sales process, design sophisticated solutions for customer needs, and provide expert-level support for our largest accounts. You are, in effect, a hybrid Sales Engineer (SE), Solutions Architect, and senior SRE. This role requires a very high technical bar and the social credibility to confidently guide technical teams at major Fortune 50 / hyper scale organizations. We need a doer who isn't afraid to jump into a customer's environment, write code, debug complex systems, and clearly communicate the path to success.
What You'll Do Pre-Sales Engineering: Partner with the sales team on customer-facing calls. Lead technical discovery, build proof-of-concepts, and design solutions that map customer needs to Pomerium's capabilities. Solution Architecture: Act as the primary technical capacity for architectural design. Create reference architectures, deployment guides, and other technical content (e.g., blog posts, documentation) to help customers and the community. Customer Support & Success: Serve as a key technical contact for our strategic customers. Help manage customer relationships, troubleshoot deep technical issues (via Slack, email, video), and ensure their long-term success Technical Advocacy: Champion customer feedback and advocate for product improvements, features, and bug fixes based on your "in-the-field" experience. Internal Collaboration: Work closely with the SRE/Ops team, lending your expertise with tools like Terraform and Argo to improve our own infrastructure and processes when not directly engaged with customers.
