About the role
Lab Architecture & Technical Depth: Develop a first-principles understanding of the end-to-end lab architecture, including provisioning, environment configuration, identity and subscription management, automation, and the platform services labs depend on. Use that depth to evaluate design tradeoffs, spot fragility before it reaches learners, and shape the technical roadmap for the lab ecosystem. Lab Engineering Efficiency: Own the strategy and backlog for making lab build, test, and release faster and more repeatable. Identify the bottlenecks in the authoring-to-publish pipeline, drive templating, reuse, automation, and validation tooling, and set the efficiency targets that reduce time-to-publish and cost per lab without sacrificing quality. Translate learner and business needs into clear technical
requirements, negotiate priorities and sequencing across roadmaps, and hold joint delivery commitments accountable through a shared plan of record. Reliability & Security at Scale: Partner with engineering to raise the reliability and security bar for labs, covering resilient provisioning patterns, subscription and license hygiene, monitoring and alerting coverage, and safe deployment practices. Drive the systemic fixes that eliminate recurring failure classes rather than treating them one incident at a time. Scaled Enablement for On-Demand Learning: Build the standards, reference patterns, tooling, and documentation that let content and engineering teams produce labs consistently at scale. Enable a growing catalog of on-demand and credential-aligned learning experiences without a linear increase in engineering effort or support load. Data-Driven Decision Making: Define and instrument the metrics that describe lab health and engineering efficiency, including build and publish cycle time, provisioning success rates, defect and rollback rates, support burden, and cost per lab hour. Use that telemetry to prioritize investments, inform leadership, and demonstrate impact over time. Bachelor's Degree AND 5+ years experience in product/service/program management or software development These
