About the role
Lead Customer Success Manager Lead Customer Success Manager About Inspectorio Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations. Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world
About
the role The Lead Customer Success Manager will act as a trusted business partner and technical liaison to the Company’s largest enterprise customers related to utilizing the Company’s information technology products and platform.
What you'll do Specific job duties include the following: Managing and measuring IT project milestones and successes, including customer onboarding, workflow deployments, module expansions, and digital transformation initiatives, resulting in increased customer satisfaction, return-on-investment (ROI), and annual recurring revenue. Establishing processes and frameworks to ensure efficient and effective team operations, ensuring adherence to budget, scope, and schedule. Conferring with project personnel, including a customer success associate, to identify, troubleshoot, and resolve technical or operational problems. Conducting business analysis on process mapping and advising customers on IT products/platform configurations. Driving business development efforts by forecasting accurately, identifying product-market fit opportunities, and leading customers through the full impact journey supported by the Company’s platform. Configuring and operationalizing technical platform components, including user roles, permissions, automation rules, workflows, item-level attributes, data-validation logic, quality-program parameters, and integrations to align with customer