About the role
About Skyscanner Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 160 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻. Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍. Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here) Now, we’re on the lookout for an Principal Product Manager - Loyalty to help us bring that vision to even more travellers.
About
the role (Hybrid) We’re looking for a product lead to join our loyalty team. At Skyscanner, we’re on a mission to help every traveller to explore our world effortlessly. As we continue to grow the audience we serve, it’s critical that we build relationships with our travellers that create reasons to return directly, time and time again. We’re looking for an experienced product manager to help shape, define and deliver our loyalty strategy, with an ambition to greatly increase our direct relationships, drive retention and increase customer lifetime value. Through our loyalty programme we’re aiming to offer better prices to our most loyal travellers, help them move from searching to trip planning, offer them reoccurring rewards at the airport, and broadly better personalising their experience throughout. In this role you’ll need to manage stakeholders across the organisation to drive substantial change. What you’ll be doing Partnering across the business: You’ll work with cross-functional teams on complex initiatives spanning proposition execution, experience design, experimentation and platform delivery — from marketing and design to data, engineering and legal. Translating vision into product: You’ll turn loyalty proposition and experience principles into concrete capabilities, journeys and interactions across web, app, SEO, booking flows and lifecycle touchpoints. Owning the roadmap: You’ll define and execute a phased loyalty product strategy — shaping MVPs, proofs of concept and iterative releases that balance learning, impact and technical foundations. Spotting the biggest opportunities: You’ll collaborate with squads and stakeholders to identify gaps and unlock initiatives that drive engagement, retention and long-term traveller value. Coordinating end-to-end delivery: You’ll ensure smooth execution across Flights, Hotels, Cars, Packages, Explore, Platform, Data and Lifecycle systems — no dropped handovers, no mystery dependencies. Making smart product decisions: You’ll define feature-level
