About the role
About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact. We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you. Customer Support Agent Location: In-Person, Bangalore Shift: Rotational Shift (including night shift), 6-day work week Duration: Full-time Requirement: Great communication skills - written and verbal. Immediate joiners preferred
About
the Role At Aspora, we are committed to creating a lasting, positive experience for our global user base. As a Customer Support Intern, you will be the vital link connecting Vance with its valued users. Your role will ensure every interaction is clear, warm, and efficiently resolves problems, building trust and solidifying Vance as a dependable financial partner. What You’ll Own User Support: Serve as the primary contact for users across various channels (chat, E-mail, calls), managing queries, resolving issues, and ensuring satisfaction. Cross-functional Collaboration: Work with internal teams to address user concerns, gather feedback, and streamline processes for timely and accurate resolutions. Feedback Loop: Identify common user issues and contribute to preemptive solutions, enhancing our product and overall user experience. What We Need 3 to 5 years of experience in a customer-centric role, preferably within the Fintech or Payments industry. Exceptional communication skills, ensuring clarity, warmth, and understanding in every interaction. A proactive mindset, continuously seeking ways to improve user experience and preemptively solve issues. Ability to work collaboratively with internal teams and external partners.
