About the role
The Opportunity Join
the team that powers how Hinge Health comes to life for our clients and their members. As a Client Integration Associate , you’ll sit at the intersection of data operations and Customer Success, managing the file-based data connections and workflows that drive eligibility, marketing, reporting, and more. You’ll be part of the Client Delivery Team, owning end-to-end ingestion, transformation, and maintenance of our file feeds—delivering accurate, timely, and compliant data flows that reduce manual work, accelerate launches, and protect revenue. What You’ll Accomplish In your first 3 months, you will: Learn Hinge Health’s integration architecture, file standards, and core systems for eligibility, marketing, and reporting. Manage inbound file operations to ensure timely delivery, accurate processing, and data integrity, escalating issues as needed. Maintain organized file systems and documentation, including tracking data providers, formats, delivery schedules, and file storage. In your first 6 months, you will: Identify, investigate, and resolve data and processing issues to maintain data integrity and meet client expectations. Support partner system integrations to improve user experience, ensuring smooth operations and addressing technical concerns in collaboration with Engineering and other stakeholders. Track and report on key performance metrics such as processing volumes, success rates, and system performance to identify opportunities for improvement. In your first year and beyond, you will: Partner cross-functionally (Customer Success, Growth/Operations, Revenue Operations, Data/Engineering) to shorten time from data arrival to readiness and raise overall data quality. Manage outbound data-sharing processes with external partners to ensure accuracy, compliance, and timely delivery. Help refine and automate integration workflows, leveraging AI tools and process improvements to reduce manual work and improve reliability over time.
Who You Are You’re operations-minded and detail-oriented, with a strong sense of ownership for data quality and reliability. You’re tech-savvy and comfortable learning new tools and systems to keep complex data workflows running smoothly. You’re a clear communicator who can coordinate vendors, partners, and internal teams across parallel launches and ongoing maintenance. You collaborate effectively with Engineering teams and cross-functional partners to triage issues and ship fixes quickly. You embody Hinge Health’s cultural values: you’re a learn-it-all who hustles to find creative solutions, acts with accountability, and leads at all levels by proactively driving alignment and outcomes. Basic
