About the role
Business Analyst - Revenue Operations & Strategy - Rocketlane Return to jobs list Business Analyst - Revenue Operations & Strategy Job type: Full Time · Department: Revenue Operations · Work type: On-Site Chennai, Tamil Nadu, India Job details Application form
About
the Role The revenue funnel at Rocketlane consists of 3 main functional teams - Marketing - Demand Generation team (all channels inbound), Events (trade shows, round tables & webinar) and Content Sales - Account Executives (AEs), Solution Engineers (SEs), Business Development Representatives (BDR) & Sales Development Representatives (SDR) Post sales - Professional Services (Onboarding & implementation), Product Support & Customer Success. The RevOps teams sits between all functional teams and the leadership
Responsibilities Performance Monitoring and Data Analysis: Partner with Operations on goal setting, tracking and reporting Regularly monitor performances of teams, projects and team members. Coordinate with different functions on data, crunch numbers for internal stakeholders Data Management & Dashboarding: Create, design and publish different dashboards for different teams, stakeholders and executive Maintain and update the dashboard on weekly, and a monthly basis Business Analysis and Insights Generation: Perform Ad Hoc analysis on data to derive actionable insights Utilise past trends to forecast support tickets, upsell opportunities, churn and other metrics as required. Craft compelling narratives that tie insights to business objectives. Process Improvement & SOP Development: Ideate and strategize with the RevOps & Post-Sales team to identify opportunities for improving existing processes. Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency across the organisation. Communicate with internal stakeholders and get the relevant teams to adopt the updated processes.
Qualifications Functional - 2+ year or more in reporting, dashboarding, business analysis or Operations role. Strong analytical and quantitative skills. Ability to synthesise data and extract key insights Experience in the SaaS or related fields is a plus Excellent communication skills for effective collaboration with cross-functional teams Experience in performance monitoring and analysis Technical - Advanced knowledge of Excel. SQL is a plus Working experience on Salesforce or Hubspot. Having a Salesforce Admin certification is an advantage. Experience in building dashboards on Tableau (higher preference) or Power BI is a plus Working knowledge of python is a plus Personal Characteristics Detail-oriented and organised, with exceptional prioritisation skills Strong work ethic, passion, and creativity The ability to work and thrive in a fast-paced, rapidly changing work environment A “roll up your sleeves and get things done” attitude, coupled with the ability to consistently give/receive feedback
