About the role
Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind. ON A TYPICAL DAY YOU’LL Serve as the primary project manager for all Real Estate New Build projects — coordinating the end-to-end process of bringing Pilot's fiber infrastructure into new buildings, from initial survey through access agreement execution and project handoff Coordinate Project Engineering survey scheduling and follow-through Facilitate engineering scope of work review and internal approval Manage access agreement review, routing, and execution in coordination with Legal Collaborate with external stakeholders including building management, outside contractors, and insurance brokers Curate Access Agreement data and proactively manage Access Agreement renewals to prevent lapses Maintain accurate records in Salesforce CRM, including building data, building management contacts, and all associated project and relationship data Support the Real Estate Account Management team through partner and building research, meeting preparation, Salesforce data QC, and other administrative tasks Facilitate Certificate of Insurance (COI) requests to ensure timely delivery and compliance Coordinate the fulfillment of building management onboarding materials other partner-facing resources on an ongoing basis Assist in identifying and researching new greenfield developments, ownership changes, and other market activity across the NYC commercial real estate landscape to support business development efforts Support the administration and ongoing success of Pilot's Real Estate Broker program, including partner onboarding, lead qualification, commission processing, reporting, partner communications, and day-to-day program support Administer the lead management process, including qualifying and assigning leads, creating CRM records, maintaining accurate lead and account data, and ensuring CRM integrity through ongoing daily updates Provide administrative support to Account Managers in managing annual records, maintaining current records, and ensuring relevant data remains accurate and up to date Support Real Estate Account Managers in the end-to-end administration of Pre-Installed Internet services, including scheduling site surveys, creating service orders, and coordinating the transition to Customer Experience and Service Delivery teams Manage the Direct Sales lead generation process, including training, oversight of outside lead generation contractors, and ensure annual lead generation across Pilot’s building portfolio Support the Direct and Inbound Sales team through prospect research, meeting preparation, and other administrative tasks as needed Provide broad administrative support across sales functions as needed, helping