About the role
Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind. ON A TYPICAL DAY YOU’LL Build new and nurture existing relationships with Pilot’s commercial real estate (CRE) partners to keep Pilot top of mind. Host regular check-ins, on-site meetings, and events to strengthen relationships and stay informed about partner needs and potential opportunities Coordinate, schedule, and manage logistics for partner meetings, property visits, and events Position Pilot as a strategic partner and trusted resource for building operators, highlighting Pilot’s compelling differentiation within a competitive ISP landscape Serve as a resource for partners by sharing updates, insights, and best practices about Pilots’ services and the
benefits they provide to tenants Collaborate effectively with internal teams to address partner inquiries promptly, ensuring a seamless customer experience Proactively gather feedback from partners to identify areas for improvement and opportunities for additional collaboration Work closely with management and marketing team to align partnership goals and priorities Assist in creating and managing materials for partner meetings and events Document insights about the competitive landscape, tenant profiles, and demographics within our building portfolio, to inform strategic initiatives Maintain meticulous and up-to-date records of partner interactions, building details, and other relevant information in Pilot’s CRM Track and report on the health and growth of partner relationships including engagement levels and opportunities for improvement Prepare regular reports on relationship-building activities and key performance metrics Continuously evaluate existing processes, systems, and workflows to optimize for efficiency and streamline relationship management Proactively seek opportunities to enhance the partner experience through innovative solutions WHAT WE’RE LOOKING FOR 3-5 years of professional experience in relationship management, account management, or a related field, with a preference for commercial real estate Must be willing to work in the field up to 5 days a week as required and comfortable working outside traditional business hours (regular event attendance will be required; events may begin before 8 AM and after 6 PM) Proficiency in Salesforce, GSuite, and other standard sales and relationship management tools to effectively track engagement and streamline workflows Excellent communication and interpersonal skills Ability to work independently and thrive in an environment with minimal direction PILOT’S PAY &