About the role
About Blank Street At Blank Street, we're on a mission to become the defining f&b brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
About
the Role As a member of our US Quality Assurance Team, your primary responsibility will be to support the brand and compliance audit process to ensure that we are best in class, provide training and support in accident and incident investigations, all to help drive forward continuous improvement. You will be on the front line, ensuring our business continues to operate safely, responsibly and to our brand standards. This role reports to our US Senior QA Manager and the function sits within the global compliance and safety family.
The role will require travel as necessary across our US stores in New York City, Washington DC, Boston, Los Angeles, and more.
What You'll Own: Audits & Compliance Independently run Quality Control and Quality Assurance audits across US stores to the highest standard Coach and prepare store teams to consistently pass DOH inspections with top scores Lead incident and accident investigations, identifying root causes and developing corrective action plans to prevent recurrence Drive compliance with company policies, food safety, health & safety, and regulatory
requirements to maintain consistently high operational standards. Training & Standards Provide coaching and field training to help drive continuous improvement Support the development and implementation of business SOPs to foster operational excellence Ensure all SOPs are up to date and easy to understand Reporting & Risk Management Provide succinct and accurate reports on key KPIs Support in the production of risk assessments and other key compliance documentation Audit external Mystery Shopper scores regularly to make sure they are reliable and uphold to our standards
