About the role
Senior Backend Engineer - Help Experience | Vinted Careers Vinted Relocation How We Hire Engineering Academy Data Science & Analytics Academy Marketing Tech Academy Internships Early Careers Blog Vinted Group Vinted Marketplace Vinted Go Vinted Pay Culture at Vinted About en Jobs Senior Backend Engineer - Help Experience Kaunas Vilnius Engineering Multiple locations, Lithuania Vinted Marketplace Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members. Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Information about the position As Senior Backend Engineer, Help Experience, you will design, build, and improve backend systems that help Vinted support agents resolve member issues quickly and accurately. You will join the Help Experience team, which builds the internal tools used by support agents. In this role, you will help improve Vinted’s ticketing platform, streamline workflows, and support automation that makes problem resolution faster and more reliable. You will work closely with engineers and cross-functional partners, taking ownership of solutions from design to deployment and monitoring. In this position, you’ll Work in a cross-functional team to design and build backend features that help agents provide support quickly and effectively. Improve and rearchitect key parts of Vinted’s internal ticketing platform. Build scalable and reliable systems that support high volumes of messages and support tickets every day. Contribute to automation and AI-powered solutions that reduce repetitive work and improve ticket routing and resolution. Take ownership of features end to end: problem discovery, solution design, implementation, deployment, and follow-up. Collaborate closely with other engineers through pairing, design discussions, and code reviews. Work with technologies such as Ruby on Rails, Vitess, Redis, Kafka, Vespa, Grafana, Datadog, Kibana, and OpenTelemetry. Make improvements that positively impact member satisfaction, resolution quality, and problem-handling time. About you You have strong software engineering fundamentals and proven experience building backend systems in high-level programming languages. You have solid experience designing, building, and maintaining production software. You are willing to learn Ruby on Rails; prior experience with Ruby on Rails is a plus. You take initiative and are comfortable driving improvements even when the path is not fully defined. You collaborate well with others and enjoy sharing knowledge. You care about building reliable, maintainable, and scalable systems. You communicate clearly in spoken and written English. Work
