Health Coach (9 Months, Fixed Term)

the team Patient Experience & Service Quality Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics Action patient feedback to deliver a higher quality service to drive higher patient satisfaction Maintain accurate, timely documentation to support continuity of care and quality assurance Buddy with new starters as required to mentor on how to coach safely and to a high quality Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging Clinical Safety & Governance Participate in conducting auditing and feedback from peers Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols Commercial & Cross-Functional Contribution Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES) Proactively surface patient insights with your team and business to inform service improvements About You Clinically grounded: Accredited Practicing Dietitian (essential), with a strong grounding in medicated weight management An experienced health coach: You've managed a patient caseload and can deliver high-quality coaching from day one — you don't need a long ramp-up period Patient-obsessed: You understand what drives patient retention and satisfaction, and you hold yourself accountable to those outcomes A skilled behaviour change practitioner: Deep in motivational interviewing and behaviour change frameworks Quality and safety fluent: You take clinical safety seriously and know how to escalate effectively Comfortable with ambiguity: You're operating in a fast-paced digital health environment and can adapt to changing priorities

Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin , Software , Compound ) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

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