Sr. Manager, Professional Services

requirements. Operational Excellence Establish and maintain accurate resource forecasting and capacity planning models. Monitor team performance metrics, utilization, project health, and delivery effectiveness. Drive continuous improvement initiatives that enhance implementation quality and customer onboarding experiences. Support business growth by developing reusable service offerings, accelerators, and delivery packages. Innovation & Strategic Contribution Promote innovation and automation initiatives across the practice. Leverage emerging technologies, including AI and ML, to improve delivery efficiency and customer value. Contribute to practice development strategies and support long-term business objectives. Collaborate with global and regional teams to share best practices and strengthen OpenText service capabilities. What you will need to succeed: Must-Have Skills Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. 10+ years of experience in SAP consulting, implementation, delivery management, or professional services. Proven experience managing and leading consulting or delivery teams. Strong understanding of SAP business processes, including Procure-to-Pay (P2P), Order-to-Cash (O2C), and related functional areas. Experience delivering SAP, SAP S/4HANA, or SAP SuccessFactors projects. Strong project and delivery management experience with customer-facing engagements. Experience in resource planning, utilization management, and delivery forecasting. Excellent stakeholder management, consulting, presentation, and communication skills. Experience preparing Statements of Work (SoWs), project estimates, and delivery plans. Strong written and verbal English communication skills. Willingness to travel within India as required. Nice-to-Have Skills Experience with OpenText solutions such as Vendor Invoice Management (VIM) and Extended ECM (xECM). Knowledge of SAP ABAP and SAP technical architecture. Exposure to AI/ML, automation, and intelligent process optimization initiatives. Experience building Proofs of Concept (PoCs) and solution accelerators. Familiarity with enterprise content management and information management solutions. Key Competencies Strong people leadership and coaching capabilities. Customer-centric mindset with excellent consulting skills. Ability to drive operational and delivery excellence. Strategic thinking with a focus on innovation and business growth. Strong problem-solving, decision-making, and analytical abilities. Ability to manage multiple priorities in a fast-paced environment. ONE LAST THING: At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email [email protected] OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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