Account Executive

Chatdesk Services Proactive Engagement Grow your revenue with 1:1, proactive outreach on social, email, and SMS. 24/7 Support Clear your ticket backlog and transform social comments into conversions Smarter Call Deflection Reduce call volume and shift callers to self-service and messaging Automatic Customer Insights Real time insights from all your channels on one platform Integrations Chatdesk connects to all your favorite tools Case Studies Beauty Clothing Food Personal Care Pets Pricing Resources Blog FAQs 24 Free CX E-mail Templates TikTok Ads Checklist for E-Commerce Marketers Company

About us Careers Login Teams Shift Trends Schedule a Free Demo Account Executive Summary Account Executives are the key drivers of revenue and growth at Chatdesk. You will nurture and grow our relationships with clients by delivering exceptional performance and service. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership. Your impact Be a champion for the company culture and find ways to establish this into your day to day experience Contribute to company goals by selling to Retail, E-Commerce, Marketing, Customer Support Management and related stakeholders within fast-growing e-commerce companies and Fortune 1000 enterprises Get an in-depth understanding of the competitive landscape in order to educate customers on how Chatdesk's solution compares and contrasts with the competition Manage enterprise sales cycles, from lead qualification to opportunity conversion, often presenting to C-level executives the value and power of the Chatdesk platform and services Forecast sales activity and revenue achievement in CRM tools Share Chatdesk's story and value through product demonstrations, in-market events, and account-specific initiatives Understand our customers' organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers) Our values Honesty and transparency Hardwork Always learning and improving Empathy

Requirements Cultural fit with our values 2+ years of experience in quota-carrying software or technology sales and account management Enjoy learning about different companies and understanding their business Motivated to help our clients and their companies be even more successful Ability to inspire people Scrappy and positive team player Experience selling into businesses with several month sales cycles and associated deal size from $5k ACV to $100k Experience managing the sales cycle from end user to business champion to the economic buyer or CEO/CFO level Track record of over-achieving quota (top 10-20% of company) in past positions Experience managing and closing sales cycles for new products in a relatively large market Previous Sales Methodology training, CRM experience, and strong customer references preferred Fast learner; adept at understanding and articulating new technologies and corresponding value propositions on the fly Able to work with customers directly without assistance or with minimal supervision Can clearly articulate complex technical and business solutions to diverse audiences Superb presentation skills History of successfully analyzing a customer environment in order to meet a broad range of customer needs Able to think on your feet, remain calm under pressure, and solve problems in real-time Travel required Last and certainly not least, lover of customer experience! Preferred but not required Located in Los Angeles area or New York area Experience selling into Mid-market and Enterprise clients Experience selling into Retail and E-Commerce brands ‍

Perks Competitive salary Stock options Apply for this position How did you find out about Chatdesk? Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. 115 Broadway, 5th Fl, New York, NY 10006 [email protected] +1 (929) 248-4090 Services Outsourced Customer Support Voice of Customer Analysis Call Deflection Company About Careers Contact Resources Blog Customers FAQ Brand kit Legal Terms Privacy © 2023, Chatdesk Inc.