Client Success Manager

Chatdesk Services Proactive Engagement Grow your revenue with 1:1, proactive outreach on social, email, and SMS. 24/7 Support Clear your ticket backlog and transform social comments into conversions Smarter Call Deflection Reduce call volume and shift callers to self-service and messaging Automatic Customer Insights Real time insights from all your channels on one platform Integrations Chatdesk connects to all your favorite tools Case Studies Beauty Clothing Food Personal Care Pets Pricing Resources Blog FAQs 24 Free CX E-mail Templates TikTok Ads Checklist for E-Commerce Marketers Company

About us Careers Login Teams Shift Trends Schedule a Free Demo Client Success Manager Summary The Client Success team is the critical link between our customers and the software and machine learning teams. You will use your technical skills and business experience in a hybrid role to (1) serve as a trusted partner to our customers (2) use customer feedback to shape engineering features and projects. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership. Your impact Understand our customers’ organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers) Own and manage customer relationships to drive the value of Chatdesk’s solutions Collaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshooting Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction. Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers Our values Honesty and transparency Do your best work Always learning and improving Empathy

Requirements Cultural fit with our values Enjoy learning about different companies and understanding their business Motivated to help our clients and their companies be even more successful Excellent written and verbal communication skills, including content creation, public speaking and presentation skills Ability to inspire people Comfortable working in a fast-paced, frequently changing and evolving environment Scrappy and positive team player Last and certainly not least, lover of customer experience! Preferred but not required 2-3 years at a top client services firm (e.g., banking, management consulting) with demonstrated analytical and problem solving skills Experience in software scripting (e.g., Python) is preferred

Perks Competitive salary Stock options Health, Dental and Vision insurance 401(k) Apply for this position How did you find out about Chatdesk? Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. 115 Broadway, 5th Fl, New York, NY 10006 [email protected] +1 (929) 248-4090 Services Outsourced Customer Support Voice of Customer Analysis Call Deflection Company About Careers Contact Resources Blog Customers FAQ Brand kit Legal Terms Privacy © 2023, Chatdesk Inc.