About the role
We are looking for a Staff Platform and Reliability Engineer with 5-10 years of experience to be the dedicated owner of the reliability and security layer behind interface.ai's agentic AI platform. As we scale customers, grow the team and move from V5 to V6, we need a hands-on, senior-most IC who keeps AI in production running smoothly for 100+ banks and credit unions. Today that work is spread across the engineering, support and delivery teams. You'll be the person it all rolls up to.
What will you be doing?
- Getting into the infrastructure and delivery pipeline early to make sure fixes ship the right way
- Finding reliability and delivery gaps, then presenting a plan to the CTO (Bruce) and CEO (Sri) and closing those gaps
- Making measurable improvements to uptime and deployment speed without ever breaking security
- Owning SLOs, incident response, observability and DR for the AI platform, held to a 99.99% bar
- Securing the AWS/Kubernetes platform and producing compliance evidence (SOC 2, NCUA/FFIEC, GLBA)
About Interface AI
Interface.ai is a leading provider of agentic AI solutions, specializing in serving community banks and credit unions across the United States. The company's AI platform delivers a seamless, unified experience across voice, digital, and employee-assisted channels — all powered by a single AI brain that continuously learns and operates autonomously.
With $30M in Series A funding and already cash-flow positive, Interface.ai is trusted by hundreds of financial institutions, reaching over 10 million people in the US. The company is committed to driving automation, ensuring compliance, and enhancing customer satisfaction through pre-trained AI solutions that are easy to integrate, scale, and manage.
Mission: Democratizing financial wellness for every American — not just the ones who can afford a private banker.
Interface.ai is in a rare position as a profitable, venture-backed startup experiencing strong market demand. The company raised funds to fuel its next stage of growth, expanding both product/engineering capabilities and its go-to-market team to handle increasing demand from the financial services market.
Required skills
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Job details
Salary
$240,000 - $320,000
Location
San Francisco, United States
Experience
5+ years
Company
Funding
Total raised
$30M
Last stage
Series B
Investors
Founders
Bruce Kim
Co-Founder & CTO
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.