About the role
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About
the Team Our Account Manager team manage the renewal, expansion, and cross-sell attachment of current Outreach customers (50 - 1,000 employees in a company). We are product experts and ambassadors for Outreach . We build deep knowledge and understanding of our customers' goals and pain points to enable them to have the insights to Create & Close pipeline through the Outreach Sales Execution Platform. We enjoy learning new sales trends & methodologies, going to industry events, subscribing to blogs/podcasts, reading books, and researching case studies so we can grow together. We work closely together to champion our customers, share success stories, celebrate our wins, and share goals.
The Role The primary purpose of the Account Manager role at Outreach is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. You will develop, implement, and manage success plans and lead executive business reviews for your customers. Your primary points of contact within existing customers will include both above the line contacts (CRO, COO, CEO, CFO, and CISO) as well as below the line contacts (System Administrators, GTM Leaders, Marketing/content, Revenue Operations, etc). Key performance indicators include, but are not limited to, customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect our Account Managers to act as trusted advisors to the Revenue Office for their customers. Location: London, UK. Hybrid, in office 2 days a week. \n Your Daily Adventures Manage the renewal, expansion, and cross-sell attachment of current Outreach customers. Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform. Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment. Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment. Manage and close renewals at a high rate to protect revenue retention. Develop plans to mitigate churn or contraction, when surfaced. Discover, nurture, and close expansion opportunities within your customers. Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology. Provide impeccable customer service in all interactions. Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise. Champion AI-driven selling strategies, actively demonstrating how Outreach's AI capabilities in deal intelligence, pipeline forecasting, and conversation analytics deliver measurable revenue outcomes. Incorporate AI tools into your own sales workflow, using intelligent insights to prioritize accounts, personalize outreach, and sharpen forecast accuracy. Perform other duties as assigned. Basic
