About the role
Cloudinary is seeking a Senior AI Integrations & Automation Engineer to drive automation, integrations, and AI enablement across the organization. Reporting to the VP of MIS (CFO Office), this is a high-impact individual contributor role responsible for designing and delivering scalable integrations and AI-powered workflows that improve efficiency and accelerate business execution. This role combines deep technical expertise with practical AI application (including LLM-based workflows), operating with a strong MVP-first, bias-for-action approach and full ownership from design through production and optimization. It plays a key role in shaping Cloudinary’s modern MIS capabilities and business infrastructure. \n Key
Responsibilities Design, build, and deploy integrations across enterprise systems (Salesforce, NetSuite, Slack, Okta) Deliver MVP-first solutions and iterate based on feedback Implement integrations via iPaaS (Workato, Zapier, Make, Tray), custom APIs (Python, Node.js), or hybrid approaches Own and operate the MCP Gateway as a central AI integration platform Build reusable connectors and expand platform capabilities Ensure reliability, security, scalability (monitoring, retries, auth, rate limiting, versioning) Develop AI-powered workflows and tools (LLMs, agents, RAG, function calling) Apply responsible AI practices (governance, auditability, compliance) Ensure system reliability and operational excellence (logging, alerting, runbooks, incident response) Own integrations end-to-end, including documentation and maintainability Collaborate cross-functionally (Finance, GTM, CS, Security, IT) to translate needs into scalable solutions Identify and drive automation opportunities across the organization Scope In scope: automation workflows, MCP Gateway, AI tools, business system integrations, reliability & observability Out of scope: physical IT operations, endpoint support
Requirements Technical 5+ years in integrations / MIS / systems engineering in SaaS environments Strong API experience (REST, GraphQL, webhooks) Proficiency in Python or JavaScript (Node.js / TypeScript) Hands-on experience with iPaaS tools (Workato, Zapier, Make, Tray) Familiarity with enterprise systems (Salesforce, Okta, NetSuite, Google Workspace) Understanding of IAM, OAuth, API security, and compliance (SOC2, ISO, GDPR) AI & Automation Experience building AI-powered workflows or tools Understanding of LLM systems, orchestration, and integrations Familiarity with MCP or similar frameworks (preferred) Execution Proven ability to deliver quickly (MVP → iterate → scale) Strong problem-solving and iterative mindset Comfortable in fast-paced, ambiguous environments Professional Strong communication skills High standards for documentation and maintainability Self-driven, proactive, and outcome-oriented Collaborative and transparent