About the role
Job Description
You will focus on the day-to-day compliance operations of our first nonprofit identity network. You will play a pivotal role in shaping our commitment to regulatory excellence and maintaining strong relationships with regulators, nonprofits, and our partner bank.
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Review and clear escalated compliance onboarding cases and transaction monitoring cases, clearing out every case to get to "inbox zero" each day.
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Improve efficiency of onboarding and transaction monitoring workflows so nonprofits and payers are verified faster without compromising accuracy. Build systems and processes to handle 1,000 cases per day.
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Maintain near-zero error rate in compliance casework (onboarding, monitoring, reporting).
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Reduce compliance customer support resolution time by creating documentation and using AI for clearer solutions that scale.
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Optimize transaction monitoring processes to flag suspicious activity quickly and escalate appropriately.
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Deliver compliance trainings and improve team-wide compliance literacy.
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In-person position at Chariot’s NYC office.
👤 About You
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You're a natural people person. People gravitate to you and you build trust quickly. Extremely high EQ.
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You can sell. You can be highly persuasive in writing, orally, or via a presentation. You can effectively tailor the same pitch to different target audiences.
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You're a systems thinker. You can see what's needed today, but also how to set things up for scale. You can break down complex problems to first principles.
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You're organized. If you need to map out a complex workflow or process you can dig into the details to arrive at the right answer without losing track of the various moving pieces.
