About the role
Hello, we’re Instrumentl. 👋
Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.
Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform.
We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters.
About the role:
We’re hiring an Account Manager, reporting to the AE Senior Manager, to own relationships with a book of existing customers — helping them get more value from the platform and expanding their usage as their needs grow. You’ll work with Executive Directors, Development Directors, Grants Managers, and finance teams at nonprofits who already know and love Instrumentl. We’ll expect you to convey warmth, kindness, and competence in every interaction. These folks are out there raising money to achieve their missions, and you’ll help them unlock even more of Instrumentl to get there faster.
What you'll do
Customer Growth & Expansion
- Own and grow a book of existing customers by identifying upsell and cross-sell opportunities
- Proactively outbound into strategic accounts using creative, personalized tactics to identify expansion opportunities before customers ask
- Lead customers through consultative discovery to match them with higher-tier solutions that fit their evolving workflows
- Experiment with new expansion playbooks and outreach sequences to accelerate net revenue retention
