IT Technician II

Qualifications: 2+ years of experience working within IT Advanced knowledge of both the Windows + Mac operating systems Intermediate internet/network troubleshooting capabilities Intermediate knowledge of identity providers (azure, okta, etc), distribution groups, security groups, and access control Foundational expertise in how systems interact Experience working with ServiceNow ticketing workflows Experience working with endpoint management or EDRs (Crowdstrike), mobile device management (Intune, Jamf) Advanced proficiency with collaboration tools (SharePoint, Word, Excel, Slack, Zoom, etc.) Basic understanding of the user account lifecycle in various SaaS apps Ability to use the tools and documentation at hand to research solutions for IT problems Excellent oral and written communication and documentation skills Work Environment and Travel

Requirements: Dexterity of hands and fingers to operate a computer keyboard. This position is mostly stationary and will be required to remain stationary for extended periods of time. Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. The noise level in the work environment is usually moderately quiet. It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Company's

compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual

compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $42,00 to $55,000. The total

compensation package for this position may also include a performance

bonus,

benefits and/or other applicable incentive

compensation plans Have we piqued your curiosity? Sound like

the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key

responsibilities but isn’t intended to cover every task or duty. Additional

responsibilities may be assigned as needed to support

the team and business goals. Want to learn more about Playlist?

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