Customer Support Specialist, Manila (AU Support)

Who you are): You have 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics) You love solving problems and driving outcomes for patients and customers You have strong attention to detail You have strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers You have strong computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a must) You are fantastic at anticipating next steps and taking proactive action You have an interest in healthcare and wellness, or experience in the healthcare space or allied services

Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin , Software , Compound ) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in the Philippines? Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa. Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected. Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory

benefits, and transport allowance. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. Create a Job Alert Interested in building your career at Careers at Eucalyptus? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile * Do you currently have the right to work in the Philippines? * Select... What is your current (or most recent) monthly salary package at your employer? Please quote in PHP, and separate base salary, non-taxable allowances, and any other

benefits or bonuses separately. * What are your minimum salary expectations for this role? (please quote in PHP separate base,

bonus, allowances, and important non-monetary

benefits as applicable) * What is your earliest possible start date/notice period, and what is the likelihood you would be able to negotiate an earlier start date? * Are you amenable with a hybrid work arrangement (we're transitioning to 2 days/week in our Makati City office, 3 days WFH)? * Select... How far do you live from our office (Salcedo Village, Makati)? Please answer as "Eastwood, Quezon City [~45 mins]") * Have you worked with Mac OS workstations? * Select... Have you worked with the Google Suite system in your current / previous roles? * Select... Who is your home internet connection provider, and what is your connection speed? * This role may require you to use different forms of communication (i.e. e-mail, chat, and call), are you flexible with working with all communication tools? * Select... How did you hear about this role? * Select... Please submit evidence of your full professional fluency in English. (ex. TOEFL, IELTS, Pearson). If you do not have any certificates, you can take the Berlitz assessment for free online and upload the results - https://www.berlitz.com/online-placement-test/adults/en?en-gb * Attach Attach Dropbox Google Drive Accepted file types: pdf, doc, docx, txt, rtf What interests you most about this role/working for Eucalyptus? * I consent to Eucalyptus contacting me in future to inform me of potential new roles or events that I might be interested in. I also acknowledge that I can unsubscribe at any time from these emails by emailing [email protected] * Select... Do you know anybody who works at Eucalyptus? If so, kindly state their name and your relationship with them. * I confirm that I have read and understood the Candidate Privacy Notice, which explains how Eucalyptus processes personal data for recruitment purposes. * Select... Candidate Privacy Notice Submit application Powered by Greenhouse

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.