page_title Back to jobs Medical Support Specialist, Manila (UK Support) Manila, Manila, Philippines Apply About Eucalyptus We’re on a mission to make good health last a lifetime . More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind Juniper , one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree. Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS. Tailored our offering to thousand of patients in Germany and Japan
About
the role (What you’ll be doing) Eucalyptus believes that providing multidisciplinary clinical support to patients throughout their treatment is critical to achieving our mission. We want to provide patients access to the right clinician at the right time to support their journey. The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service. Your
responsibilities may include: Provide medical support to patients with a range of conditions, primarily via email : Triage, assess, and support patients : Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate. Ensure timely and accurate responses : Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards. Maintain patient safety : Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects. Initiate communication based on tracker information : Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence Share patient insights with the clinical services team and wider business : Share patient feedback : Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement. About you (
Who you are) A Doctor of Medicine, Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision You are willing to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
Bonus points for: Triaging in a clinic or emergency setting Previous work experience in tele-health Passion for weight loss, skincare, sexual health or fertility
Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin , Software , Compound ) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in the Philippines? Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa. Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected. Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory
benefits, and transport allowance. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. Create a Job Alert Interested in building your career at Careers at Eucalyptus? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you currently have the right to work in the Philippines? * Select... Are you currently affiliated with other companies? If yes, please state your schedule. * Are you currently studying? If yes, please state your schedule. * What is your earliest possible start date/notice period, and what is the likelihood you would be able to negotiate an earlier start date? * What are your minimum salary expectations for this role? (in Peso) * Are you okay with working night shifts or rotating shifts, with 1 to 2 weekends on duty per month? * Select... Are you amenable with a hybrid work arrangement (2-3 days onsite in our Salcedo Village, Makati City office?) * Select... How far do you live from our office (Salcedo Village, Makati)? Please answer as "Eastwood, Quezon City [~45 mins]") * Who is your home internet connection provider, and what is your connection speed? * Are you a registered Pharmacist, Nurse or Doctor? * Select... Please upload proof of Pharmacy/Nursing/Doctor Registration * Attach Attach Dropbox Google Drive Accepted file types: pdf, doc, docx, txt, rtf Please upload evidence of your full professional fluency in English (ex. TOEFL, IELTS, Pearson). If you do not have a certificate you can take the Berlitz assessment for free online and upload the results (https://www.berlitz.com/online-placement-test/adults/en?en-gb). * Attach Attach Dropbox Google Drive Accepted file types: pdf, doc, docx, txt, rtf You can click through to the Berlitz assessment here for free. What interests you most about this role/working for Eucalyptus? * How might you adapt your customer care style to suit a healthcare setting? * Could you briefly tell us about your experience triaging patients? (E.g. volume of patients seen per day, communication style - face to face/email/phone) * Patient reports to have increased nausea, vomiting, and dizziness 2 days after her last injection of Semaglutide. What would you advise this patient? Please compose an email reply for this patient, and keep it short and direct as you can. * Are you interested in a full-time job or a part time job? * Select... Would you like to include a link to your LinkedIn profile? How did you hear about this role? * Select... Do you know anybody who works at Eucalyptus? If so, kindly state their name and your relationship with them. * Where do you see yourself 1 year from now? * I consent to Eucalyptus contacting me in future to inform me of potential new roles or events that I might be interested in. I also acknowledge that I can unsubscribe at any time from these emails by emailing [email protected] * Select... I confirm that I have read and understood the Candidate Privacy Notice, which explains how Eucalyptus processes personal data for recruitment purposes. * Select... Candidate Privacy Notice Submit application Powered by Greenhouse
